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Refund Policy

At Auraa Loops, we strive to provide high-quality products and a smooth shopping experience. However, if you are not completely satisfied with your purchase, we’re here to help.

Returns

We accept returns within 7 days of delivery.To be eligible for a return:

  • The item must be unused, unworn, and in its original condition
  • The product must be in its original packaging
  • Proof of purchase (order confirmation or invoice) is required

Items that do not meet these conditions may not be accepted.

Non-returnable items

Certain items cannot be returned, including:

  • Products that have been used, worn, or washed
  • Items damaged due to misuse or improper handling
  • Products without original packaging or tags
  • Discounted or sale items (if applicable)

Refunds

Once we receive and inspect your returned item, we will notify you regarding the status of your refund.

If approved:

  • Your refund will be processed within 5–7 business days
  • The amount will be credited to your original payment method

Please note that it may take additional time for your bank or payment provider to reflect the refund.

Exchanges

We only replace items if they are:

  • Defective
  • Damaged
  • Incorrect item delivered

If you need an exchange, contact us with product images and order details.

Return shipping

  • Customers are responsible for return shipping costs unless the item is defective or incorrect
  • Shipping charges are non-refundable
  • We recommend using a trackable shipping method

Damaged or wrong items

If you receive a damaged, defective, or incorrect product:

  • Contact us within 48 hours of delivery
  • Share clear photos or videos as proof

We will arrange a replacement or full refund at no extra cost.

Cancellation policy

Orders can be cancelled:

  • Within 24 hours of placing the order
  • Before the order is shipped

Once shipped, the order cannot be cancelled.

Late or missing refunds

If you haven’t received your refund yet:

  • Check your bank account again
  • Contact your bank or payment provider

If the issue still persists, please contact us.

Contact us

For any return, refund, or exchange queries, contact us at:

Mo :94288 66192

Email :auraaloops@gmail.com

Please include:

  • Your order number
  • Product details
  • Reason for return